Take a break

Cooling Off

If you want to take a short break from gaming with us, you can do so by Cooling Off for a period of 24 hours, 48 hours, 7 days or 30 days.

Once you begin your Cooling Off, you will not be able to use your account for gaming, although you will still be able to login to withdraw any remaining balance. It will not be possible to reactivate your account until your chosen period has ended.

If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, you should use Self-Exclusion.

Self-Exclusion

If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please consider Self-Exclusion.

If you want to stop playing for any other reason, please consider Cooling Off or using Account Closure.

Self-Exclusion allows you to close your account for a specified period of 6 months, 1 year, 2 years or 5 years. This prevents you gambling with Playgo for your selected period of time.

During a period of self-exclusion you will not be able to use your account for betting and gaming, although you will still be able to login to withdraw any remaining balance. It will not be possible to re-open your account for any reason, and Playgo will do all it can to detect and close any new accounts you may open.

Should you opt to self-exclude from Playgo, we strongly recommend that you seek exclusion from all other gambling operators you have an account with.

Whilst we will remove you from our marketing databases, we also suggest that you remove Playgo from your notifications and delete/uninstall all Playgo apps, downloads and social media links. You may also wish to consider installing software that blocks access to gambling websites.

We recommend that you seek support from a problem gambling support service to help you deal with your problem.