Friends and Family

We understand that problem gambling not only affects the gambler, but also their friends and family members. Often people who develop a problem do not realise it.

If you are concerned that a friend or family member has developed a gambling problem, here are some of the possible warning signs:

  • Uncontrolled spending
  • Spending significant amounts of time gambling
  • Concealing or lying about gambling behaviour
  • Borrowing money or stealing in order to gamble
  • Gambling impacting on relationships or causing arguments
  • Withdrawal from activities with family and friends
  • Loss of interest in hobbies or leisure pursuits
  • Neglecting work or studies

We recommend that you encourage the individual to contact Playgo to discuss their gambling behaviour and to seek help.

You can of course Contact our customer service team to discuss the matter. There are also support services that are available to help people affected by problem gambling.

The following UK-based organisations provide specific services for friends and family members:


GamCare is a registered charity providing information, advice, support and free counselling for the prevention and treatment of problem gambling, including specific advice for friends and family members:


Gam-Anon provides confidential online support and face-to-face counselling to friends and families affected by problem gambling. Further information can be found by visiting their website